Last updated: December 2, 2025
1. Introduction
Welcome to AuroraLotto Canada. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website and any related services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, place an order for tickets, or contact us.
Information You Provide to Us:
Contact Information: We collect your first and last name, email address, and phone number.
Address Information: When placing an order, we collect your province/territory, city, postal code, and address line to properly associate the order.
Account Credentials: We collect passwords and similar security information used for authentication and account access.
Communications: We may collect the information you provide when you contact us for support or otherwise communicate with us.
Information Automatically Collected:
We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and other technical information. For more details, please see our Cookies Policy.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
To Fulfill and Manage Your Orders: We use your information to process your ticket orders, send confirmation emails, and manage your participation in lottery draws.
To Create and Manage Your Account: We use your information to create and maintain your user account.
To Respond to Inquiries: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To Improve Our Services: We may use information about how you use our site to analyze trends and improve our website and user experience.
For Security and Compliance: We use information to help maintain the safety and security of our services, including fraud monitoring and prevention, and to enforce our Terms and Conditions.
4. Data Sharing and Disclosure
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
Service Providers: We may share your data with trusted third-party vendors, service providers, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, email delivery).
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal process.
We do not sell, rent, or trade any of your personal information with third parties for their promotional purposes.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use encryption (such as SSL) to protect data transmissions. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
The right to access, update, or delete the information we have on you.
The right to object to the processing of your personal information.
The right to opt-out of marketing communications. You can exercise this right by clicking on the “unsubscribe” link in the marketing emails we send you.
To exercise any of these rights, please contact us using the contact details provided below.
7. Age Requirement
Our services are not directed to individuals under the legal age for lottery participation in their respective province or territory (typically 18 or 19 years old). We do not knowingly collect personal information from individuals under this legal age. If we become aware that we have collected personal data from a minor, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this policy, you may contact us or email us directly at [email protected]